Stringent quality system
Stringent quality system
We introduced a stringent quality system in 1998 to control all aspects related to the general and medical care, comfort and safety of the residents and patients in our care, in order to provide the best possible level of service and to improve our practices continuously.
A holistic approach towards quality
The ORPEA Group's quality system is based on:
- The definition of very precise protocols and procedures to supervise medical monitoring and care;
- The continuous training of our employees;
- The tracking of acts and care provided to a resident or patient, in order to promote their security and the efficient transmission of information within the teams (day and night, weekdays and weekends);
- The use of regular internal controls (to check that procedures are understood and applied, and that protocols are fully familiar, but also to ensure that corrective actions taken have been followed up over time) and external controls (real guarantees of transparency with regard to residents and their families, which ensure that our establishments respect concrete commitments on the regularity of the quality of service offered;
- Annual events such as the Quality Awards or the International Cooking Trophy which keep the teams stimulated and creative.
